Terms of service

OVERVIEW

Welcome to Smirela. Throughout this website, the terms “we”, “us”, and “our” refer to Smirela.

We operate this online store, including all related content, features, tools, products, and services (collectively, the “Services”), to provide you with a smooth and secure shopping experience. Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to deliver these Services to you.

By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms of Service (“Terms”) along with our Privacy Policy. Please read these Terms carefully before using our store. If you do not accept all terms and conditions outlined here, you may not access or use any part of our website or Services.

SECTION 1 – ACCOUNT ELIGIBILITY & RESPONSIBILITIES

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you have given us express consent to permit any of your minor dependents to use this site.

When creating an account or placing an order, you agree to provide accurate, complete, and up-to-date account, payment, and delivery information. You are solely responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account. Accounts are non-transferable.

SECTION 2 – PRODUCTS AND SPECIFICATIONS

We make every effort to display the colors, features, and imagery of our products as accurately as possible. However, we cannot guarantee that your monitor or mobile device display will depict colors with complete accuracy.

All product descriptions, pricing, specifications, and availability are subject to change at any time without prior notice at our sole discretion. We reserve the right to limit sales quantities or discontinue any product at any time.

SECTION 3 – ORDERS, ACCEPTANCE, AND RESALE

Placing an order represents an offer to purchase our products. We reserve the right to accept, decline, or limit any order for any reason at our discretion.

An order is officially confirmed only after payment is successfully processed and an order confirmation email is issued. Please verify all details before submitting an order, as changes or cancellations may not be possible once processing begins. If an order is canceled or adjusted, we will attempt to inform you using the contact details provided at checkout.

Products sold on this website are intended solely for personal, non-commercial use. Unauthorized resale or commercial distribution is strictly prohibited. All purchases are subject to our Refund Policy.

SECTION 4 – PRICING AND PAYMENTS

Prices and promotional offers are subject to change without notice. Final total prices will be displayed clearly during checkout.

Unless explicitly stated otherwise, listed prices do not include provincial taxes, customs duties, or tariffs applicable to your jurisdiction. You confirm that you are authorized to use the payment method provided during checkout.

SECTION 5 – SHIPPING AND DELIVERY

All shipping timeframes provided on our website are estimated and not guaranteed delivery dates. We are not liable for shipping delays caused by customs processing, weather conditions, or postal carrier delays.

If your shipment encounters tracking issues or arrives damaged, please contact our support team at info@smirela.com so we can assist you under our Refund Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All materials available through our Services—including text, images, designs, logos, digital downloads, and site layout—are the property of Smirela or its content suppliers and are protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive license to use the website for personal shopping purposes only. Any unauthorized copying, distribution, or commercial exploitation of site content is strictly prohibited.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or integrations that we neither monitor nor control. You acknowledge that access to such tools is provided ”as is” and ”as available” without warranties or conditions of any kind. Your use of optional third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content or links available via our website may direct you to third-party sites not affiliated with us. We are not responsible for examining or evaluating their content and assume no liability for third-party websites or services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc. However, all sales contracts are formed directly between you and Smirela. Shopify is not responsible for transactions, product issues, or disputes arising between you and Smirela. By using our Services, you release Shopify from any claims related to your purchases.

SECTION 10 – PRIVACY

Your submission of personal data through the store is governed by our Privacy Policy, accessible via the website footer.

SECTION 11 – USER SUBMISSIONS AND REVIEWS

If you submit reviews, comments, suggestions, or feedback, you grant us the right to edit, publish, translate, and distribute your submissions in any medium without restriction or obligation to compensate you. You guarantee that your comments do not violate any third-party rights or contain unlawful/harmful material.

SECTION 12 – CORRECTIONS AND ERRORS

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions regarding product details, pricing, promotions, or shipping times. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate at any time without prior notice.

SECTION 13 – PROHIBITED USES

In addition to other restrictions set forth in these Terms, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to commit illegal acts;

To violate federal, provincial, or local regulations and laws;

To infringe upon our intellectual property rights or the rights of others;

To upload malicious code, viruses, or spyware;

To collect or track the personal information of others or engage in spamming or phishing.

We reserve the right to terminate your access to our Services for violating any prohibited uses.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms remain effective unless terminated by either you or us.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated on our website, all products and Services delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, express or implied.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Smirela, our directors, employees, or affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of any of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Smirela, Shopify, and our affiliates from any third-party claim or demand arising out of your breach of these Terms of Service or violation of any law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Canada.

Contact Information:

Store Name: Smirela
Address: 804 Pinnacle St, Ottawa, ON K4A 0L6, Canada
Email: info@smirela.com
Phone: +12267035073
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Response Time: We aim to respond within 1–2 business days.