Refund policy
At Smirela, customer satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, our hassle-free return policy ensures a simple and transparent process from start to finish.
Quick Overview
Return Window: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unworn, and returned in their original packaging with all tags and accessories intact.
Restocking Fee: $0 CAD — we do not charge any restocking or administrative fees.
Return Shipping Cost: 100% Free — we provide a prepaid return shipping label for all eligible returns.
Return Shipping Coverage
We aim to make your shopping experience entirely risk-free:
Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or does not match your order, we will take full responsibility and cover all return shipping costs.
Change of Mind or Size Exchanges: If you wish to return or exchange an item due to personal preference, wrong size, or a change of mind, returns remain 100% free. Once approved, we will email you a prepaid return shipping label.
How to Request a Return
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Submit Your Request: Email our support team at info@smirela.com with your order number and the reason for your return.
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Receive Your Prepaid Label: Once approved, we will send a prepaid return shipping label to your email, along with return instructions and the designated warehouse address.
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Pack and Ship: Securely pack the item in its original packaging, attach the prepaid label to the package, and drop it off at your nearest designated shipping carrier location.
Refunds & Exchanges
Refund Processing: Once your return is received and inspected at our facility, your refund will be processed back to your original payment method within 7 days.
Exchanges: If you would like to exchange an item for a different size, color, or style, please contact us at info@smirela.com, and our team will guide you through a smooth replacement process.
Contact Information:
Store Name: Smirela
Address: 804 Pinnacle St, Ottawa, ON K4A 0L6, Canada
Email: info@smirela.com
Phone: +12267035073
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Response Time: We aim to respond within 1–2 business days.