Privacy policy

Effective Date: July 23, 2026

At Smirela, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you browse our website, purchase our products, or interact with our customer support services.

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform to deliver our products and services to you safely.

By accessing or using our website and services, you acknowledge that you have read and understood the terms of this Privacy Policy.

1. Information We Collect

We collect personal information—data that directly or indirectly identifies you—to process your orders and provide a seamless shopping experience.

Depending on how you interact with Smirela, we may collect:

Contact Information: Your full name, email address, phone number, billing address, and shipping destination.

Order & Transaction Details: Items viewed, cart activity, order history, purchase confirmations, and return or exchange records.

Payment Information: Payment methods used and payment status (note: full credit card details are securely processed directly by our payment gateways and are never stored on our servers).

Support Data: Any details or messages you share with us when reaching out for customer assistance.

Technical & Device Information: IP address, browser type, device details, operating system, and network data.

Usage Data: Information on how you navigate, search, and interact with our store via cookies and tracking tools.

2. How We Collect Your Information

We gather personal data through several channels:

Direct Interaction: Information you provide when placing an order, contacting support, or subscribing to our newsletter.

Automated Technologies: Technical and browsing data collected automatically via cookies, web beacons, and pixel tags.

Third-Party Partners: Data provided by essential service partners (such as shipping providers, payment processors, and analytics tools).

3. How We Use Your Personal Data

We use your information strictly for legitimate business operations, including:

Order Fulfillment: Processing transactions, arranging shipping, managing returns, and sending order status updates.

Customer Care: Responding to inquiries, resolving issues, and offering dedicated support.

Marketing & Communications: Sending promotional updates, special offers, or targeted advertisements (in compliance with applicable privacy laws and your communication preferences).

Platform Improvement: Analyzing site traffic to optimize user experience, design, and product collections.

Security & Prevention: Safeguarding accounts, preventing fraudulent transactions, and ensuring store security.

Legal Compliance: Fulfilling legal obligations, handling dispute resolutions, and enforcing our store policies.

4. Sharing Your Personal Data

To fulfill our services, we may share relevant data with trusted third parties:

Shopify & Service Vendors: Payment gateways, logistics/shipping companies, data analytics providers, and customer support software.

Marketing Networks: Advertising platforms that assist us in delivering relevant promotions (where permitted).

Corporate & Legal Requirements: If required by law, court order, or to protect the rights, safety, and assets of Smirela and our customers.

We do not sell your personal data to third parties.

5. Shopify’s Role as a Platform Host

Because Smirela is powered by Shopify, Shopify processes customer personal data on our behalf to operate and enhance our store. Depending on where you reside, your information may be transferred to and processed on secure servers located outside your province or country.

Shopify may also aggregate non-identifiable user data to improve its global platform services. For more information, please review Shopify’s Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies to keep track of items in your cart, store preferences, and understand how visitors interact with our site. You can manage or disable cookies through your browser settings; however, doing so may impact certain functionalities on our website.

7. Third-Party Links

Our website may contain links to external sites operated by third parties. Smirela is not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before submitting any personal information.

8. Children’s Privacy

Our products and services are intended solely for individuals who have reached the legal age of majority. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately to have it removed.

9. Data Security & Retention

We implement standard administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy accounting or legal obligations, and resolve disputes.

10. Your Privacy Rights

Depending on your jurisdiction (including Canadian privacy regulations under PIPEDA), you have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Request updates or corrections to inaccurate data.

Deletion: Ask us to delete your personal information, subject to legal retention obligations.

Opt-Out: Unsubscribe from promotional email lists at any time using the "unsubscribe" link or by contacting us directly.

To submit a privacy request or exercise your rights, please reach out to us at info@smirela.com. Verification of your identity may be required before processing requests.

Contact Information:

Store Name: Smirela
Address: 804 Pinnacle St, Ottawa, ON K4A 0L6, Canada
Email: info@smirela.com
Phone: +12267035073
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Response Time: We aim to respond within 1–2 business days.