Shipping policy

At Smirela, we are dedicated to delivering a seamless, dependable, and transparent shopping experience. Clear and fair shipping terms are an essential part of our commitment to you. We are pleased to offer Free Standard Shipping on all orders delivered across Canada with no minimum purchase required.

Shipping Locations

This Shipping Policy applies to all orders delivered within Canada.

If your shipping address is located outside Canada, any available international shipping options and fees will be calculated at checkout, or you may reach out to our support team for further assistance.

Order Processing & Estimated Delivery Timelines

Below is an overview of our standard fulfillment schedule:

Daily Cut-Off Time: 5:00 PM (GMT-05:00). Orders received after 5:00 PM EST will begin processing on the following business day.

Order Handling / Processing Time: 1–2 business days (Monday – Friday).

Transit Time (Shipping): 6–8 business days (Monday – Friday).

Total Estimated Delivery Window: 7–10 business days.

Once your order has been carefully packaged and dispatched, it is handed over to our trusted logistics partners to ensure safe and efficient delivery.

Shipping Rates

Free Standard Tracked Shipping: $0 CAD on all orders. We do not charge shipping fees, and no minimum order value is required.

Real-Time Order Tracking

As soon as your package ships, you will receive an automated shipping confirmation email containing your tracking details and a direct tracking link, allowing you to follow your package every step of the way.

Shipment Issues, Delays, or Damaged Items

If your package is delayed, missing, or arrives in damaged condition, please reach out to our customer support team immediately at info@smirela.com with your order number. Our team will initiate an investigation with the carrier and resolve the issue by providing a replacement or full refund in accordance with our Return Policy.

Contact Information:

Store Name: Smirela
Address: 804 Pinnacle St, Ottawa, ON K4A 0L6, Canada
Email: info@smirela.com
Phone: +12267035073
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Response Time: We aim to respond within 1–2 business days.